5 Ways to Assess your Library’s Readiness for Trauma-Informed Services
The role of libraries has expanded over the years. They are more than just a place for books… Libraries are the place I go when I need to get work done, the place I go to check out a mom’s group, and the place I go to learn more about other events in my community. I see libraries as community hubs that play a vital role in fostering inclusivity and well-being for their members.
Library staff encounter a diverse group of individuals, because of this, they recognize the prevalence of trauma in our society and are taking proactive steps to embrace a trauma-informed approach to their services.
I have hosted multiple trainings on trauma-informed services but one of the most important things I like to highlight before implementing trauma-informed services in a library, is the library’s readiness for change.
Before launching Trauma-Informed Services, consider asking this… Is my library staff ready to implement the changes we are going to make?
Trauma-informed services go beyond traditional library services. It focuses on understanding and responding to the impact of trauma on individuals. This means making changes to policies, procedures, implementing safety measures, and so much more.
Today, I want to provide 5 practical ways for libraries to assess their readiness for change and implement these services.
Understanding Trauma-Informed Services
Trauma-informed services are based on the understanding that many individuals have experienced trauma in their lives, and these experiences can affect their behavior and interactions. Libraries, being public spaces, can become safe havens for those who may be dealing with trauma. Adopting a trauma-informed approach involves creating an environment that promotes healing, empathy, and respect.
Assessing Readiness:
Training and Education: Begin by evaluating the level of knowledge and awareness among library staff regarding trauma and its impact. Providing training sessions on trauma-informed care can empower staff to recognize signs of trauma, respond empathetically, and create a supportive environment. Additionally, training should include understanding the potential triggers and emotional responses.
Community Engagement: Assess the library's connection with the community it serves. Is the library connected and/or engaging with community organizations and mental health professionals that can provide additional support to patrons in need. Is there a referral process in place that can help connect individuals with community resources.
Physical Environment Evaluation: Evaluate the layout, lighting, and overall ambiance of the library. Ensure that spaces are welcoming, comfortable, and considerate of diverse needs. For instance, having designated quiet areas, comfortable seating, and sensory-friendly spaces can contribute to a trauma-sensitive environment. Is your library able to make changes to their building (paint, lighting, etc.)?
Policy Review and Adaptation: Is there a committee in place that can go over policies and procedures and suggestions on changes needed? Review existing library policies to identify any potential barriers to trauma-informed services. Policies related to behavior, privacy, and security should be examined through a trauma-informed lens. Make necessary adjustments to ensure policies are supportive, non-restrictive, and aligned with the principles of trauma-informed care.
Staff Well-being and Support: Is not just about the patrons that come in the library. It is also about the staff there. Is your library prioritizing the well-being of their staff? It is important to recognize the potential impact of secondary trauma on staff members.
Trauma-informed services transform libraries into compassionate spaces that contribute to the healing and well-being of their communities. Assessing readiness for change and implementing these strategies requires a collaborative effort involving library staff, community members, and external partners.
