10 Strategies for Supporting Patrons Experiencing Panic Attacks

As library staff, you play a crucial role in creating a safe and welcoming environment for all patrons. Occasionally, we may encounter individuals who are experiencing a panic attack—a sudden and intense episode of anxiety that can be distressing and overwhelming.

By understanding panic attacks and implementing appropriate strategies, you can effectively support patrons during these challenging moments.

In this blog post, we will explore practical ways to help patrons experiencing panic attacks.

1. Recognizing the Signs:

Being able to identify the signs of a panic attack is the first step towards providing support. Common symptoms may include rapid breathing, increased heart rate, chest pain, trembling, sweating, dizziness, and a sense of impending doom or loss of control. Remain observant and attentive to any visible distress signals.

2. Create a Calming Environment:

To help patrons feel safe and secure, it is essential to create a calming environment. Ensure the physical space is well-lit, well-ventilated, and relatively quiet. Soft lighting, comfortable seating areas, and soothing background music can contribute to a relaxing atmosphere. Maintaining a clutter-free space can also be helpful in reducing anxiety triggers. 

3. Approach with Empathy:

Approach patrons experiencing panic attacks with empathy and non-judgment. Show genuine concern and understanding, using a calm and reassuring tone of voice. Avoid making any assumptions about the cause or severity of their distress. Remember, each person's experience is unique, and validation is key. 

4. Offer a Safe Space:

Provide a designated area within the library where patrons can retreat to during a panic attack. Ensure it is easily accessible, secluded, and private. This space can be equipped with comfortable seating, soft lighting, and simple distractions such as coloring books, stress balls, or puzzles. 

5. Utilize Active Listening:

Active listening is crucial in understanding and responding to a patron's needs. Encourage the individual to express their feelings and concerns, and be attentive to their words and body language. Maintain eye contact, nod in acknowledgment, and paraphrase their statements to show you understand their experience. 

6. Provide Reassurance:

During a panic attack, individuals may feel frightened or embarrassed. Reassure them that they are safe and that panic attacks are a common occurrence. Offer support by explaining the physical sensations they are experiencing and reminding them that these symptoms will subside with time.

7. Practice Breathing Techniques:

Guide patrons through deep breathing exercises to help regulate their breathing and reduce anxiety. Encourage them to inhale deeply through their nose, hold their breath for a few seconds, and exhale slowly through their mouth. Model the technique and invite them to follow along. 

8. Respect Personal Boundaries:

Respecting personal boundaries is vital when assisting individuals in distress. Always ask for permission before physically touching or comforting someone. Keep a respectful distance, allowing them to feel in control of their personal space. Being mindful of cultural differences is equally important.

9. Offer Distractions:

Provide distractions that can divert the patron's attention away from their anxiety. Suggest browsing through books, engaging in creative activities like drawing or journaling, or listening to calming music or guided meditation. The goal is to redirect their focus and provide a sense of comfort. 

10. Connect with Resources:

Familiarize yourself with mental health resources within the community. Compile a list of local therapists, helplines, and support groups that specialize in anxiety and panic disorders. Share this information discreetly and ensure confidentiality, demonstrating your commitment to their long-term well-being.

Supporting patrons experiencing panic attacks requires a compassionate and empathetic approach. With these strategies, you can achieve that. Most importantly, focus on being there for the patron and validate their feelings.